Sales Operations Analyst - #54762

Louvain-la-Neuve Data management

We are looking for an analytical, results-driven Sales Operations Analyst to support our data-driven sales strategy.

Do you want to be an important driving force behind a winning sales team? As ‘Sales Operations Analyst’, you will use data to make the sales process faster and more effective. You will not just create lists of customers. You will use data to predict which groups of customers are most likely to buy. You will also watch campaigns while they are running, so you can fix problems quickly. After each campaign, you will study the results to make future campaigns even better. You will build alerts, scoring systems, and dashboards in Salesforce and Power BI. These tools will help the sales team who to contact, when to contact them, and which opportunities are most important.

Your goal: make sure no customer or prospect is forgotten, no sale gets stuck, and the sales team spends their time on closing opportunities.

Your role

Operational Sales Analytics

• Operational Performance KPI Tracking: Support the sales teams by generating statistics and trend analysis, focusing heavily on sales funnel time-conversion rates and pipeline throughput.
• Efficiency Triggers & Alerts: Collaborate on the creation and maintenance of actionable system alerts to protect pipeline momentum, identifying critical areas like opportunity days-to-be-contacted deadlines, pending appointments, and campaign follow-up backlogs.
• Lead Scoring Deployment Support: Assist in defining, managing, and refining automated lead scoring frameworks within Salesforce to help commercial teams prioritize incoming leads based on data-backed win probabilities.
• Portfolio Insights: Support the evaluation of individual portfolios, key accounts and high priority customer segments to help stakeholders pinpoint performance trends, upselling opportunities and customer retention activities.
• Reporting Infrastructure: Create and manage structured reports, dashboards, and folders within Salesforce and Power BI to provide stakeholders with clear cross-functional tools and overviews.
  
  

Accounts Analysis & Quality

• Customer Enrichment Diagnostics: Assist in running comprehensive account coverage analysis to help determine which accounts have been actively approached versus those left untouched, supporting plans for future data-enrichment initiatives.
• Salesforce Data Quality Management: Collaborate on maintaining data cleanliness benchmarks within the CRM, evaluating record completion parameters like telephone number and professional role availability.
• Enablement & Operational Continuity: Support the creation of process documentation for Salesforce best practices, assist with team onboarding and training workflows, and act as a collaborative strategic back-up for the Commercial Excellence Manager.
  
  

Your profile

• Bachelor’s or Master’s degree in Marketing, Economics, IT, Business or a related field.
• A strong interest in business analytics, IT, process automation, and CRM management.
• Proactive, analytical, and problem-solving mentality with strict attention to detail and data.
• Open to both recent graduates and candidates with up to 2 years of experience in analytics, IT, or CRM management.
• Practical experience with Salesforce CRM is a strong plus.
• Advanced knowledge of MS Excel and MS Office; experience with Power BI or data integration is a plus.
• English fluency is required; Dutch speaking is preferred.
  
  

Our offer

• A work environment that offers you plenty of opportunities to innovate and grow, to demonstrate your full potential and to have an impact.
• An inspiring culture that puts people first, is positive, collaborative & creative.
• You will work in a flexible and agile environment where interaction is key.
• A good work-life balance with hybrid working, flexible schedules and even the possibility to choose for a 5 or 4-day workweek.
• An attractive salary and additional benefits adapted to your level of experience (meal vouchers, full package of insurances, 34 days off, homeworking allowance, …)
  
  

Are you ready to take the next step in your career?

Don't hesitate to apply! For questions, contact Marie Magirirane: [email protected]

Why join us?

Flexibility at work

People first culture

Driven by innovation

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We are looking for an analytical, results-driven Sales Operations Analyst to support our data-driven sales strategy.

Do you want to be an important driving force behind a winning sales team? As ‘Sales Operations Analyst’, you will use data to make the sales process faster and more effective. You will not just create lists of customers. You will use data to predict which groups of customers are most likely to buy. You will also watch campaigns while they are running, so you can fix problems quickly. After each campaign, you will study the results to make future campaigns even better. You will build alerts, scoring systems, and dashboards in Salesforce and Power BI. These tools will help the sales team who to contact, when to contact them, and which opportunities are most important.

Your goal: make sure no customer or prospect is forgotten, no sale gets stuck, and the sales team spends their time on closing opportunities.

Your role

Operational Sales Analytics

• Operational Performance KPI Tracking: Support the sales teams by generating statistics and trend analysis, focusing heavily on sales funnel time-conversion rates and pipeline throughput.
• Efficiency Triggers & Alerts: Collaborate on the creation and maintenance of actionable system alerts to protect pipeline momentum, identifying critical areas like opportunity days-to-be-contacted deadlines, pending appointments, and campaign follow-up backlogs.
• Lead Scoring Deployment Support: Assist in defining, managing, and refining automated lead scoring frameworks within Salesforce to help commercial teams prioritize incoming leads based on data-backed win probabilities.
• Portfolio Insights: Support the evaluation of individual portfolios, key accounts and high priority customer segments to help stakeholders pinpoint performance trends, upselling opportunities and customer retention activities.
• Reporting Infrastructure: Create and manage structured reports, dashboards, and folders within Salesforce and Power BI to provide stakeholders with clear cross-functional tools and overviews.
  
  

Accounts Analysis & Quality

• Customer Enrichment Diagnostics: Assist in running comprehensive account coverage analysis to help determine which accounts have been actively approached versus those left untouched, supporting plans for future data-enrichment initiatives.
• Salesforce Data Quality Management: Collaborate on maintaining data cleanliness benchmarks within the CRM, evaluating record completion parameters like telephone number and professional role availability.
• Enablement & Operational Continuity: Support the creation of process documentation for Salesforce best practices, assist with team onboarding and training workflows, and act as a collaborative strategic back-up for the Commercial Excellence Manager.
  
  

Your profile

• Bachelor’s or Master’s degree in Marketing, Economics, IT, Business or a related field.
• A strong interest in business analytics, IT, process automation, and CRM management.
• Proactive, analytical, and problem-solving mentality with strict attention to detail and data.
• Open to both recent graduates and candidates with up to 2 years of experience in analytics, IT, or CRM management.
• Practical experience with Salesforce CRM is a strong plus.
• Advanced knowledge of MS Excel and MS Office; experience with Power BI or data integration is a plus.
• English fluency is required; Dutch speaking is preferred.
  
  

Our offer

• A work environment that offers you plenty of opportunities to innovate and grow, to demonstrate your full potential and to have an impact.
• An inspiring culture that puts people first, is positive, collaborative & creative.
• You will work in a flexible and agile environment where interaction is key.
• A good work-life balance with hybrid working, flexible schedules and even the possibility to choose for a 5 or 4-day workweek.
• An attractive salary and additional benefits adapted to your level of experience (meal vouchers, full package of insurances, 34 days off, homeworking allowance, …)
  
  

Are you ready to take the next step in your career?

Don't hesitate to apply! For questions, contact Marie Magirirane: [email protected]

Flexibility at work

People first culture

Driven by innovation

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