IT Project Manager – IT Support Transformation - JP054787 - #54217

ITproposal


Datum: 2 weken geleden
Stad: Namur, Wallonie
Contracttype: Voltijd
About the job IT Project Manager – IT Support Transformation - JP054787We're Hiring: IT Project Manager – IT Support Transformation

Location: Namur, Belgium

Work Model: Hybrid

Start Date: ASAP

Contract Duration: 10 Months (4/5 Time)

We are seeking an experienced IT Project Manager to lead a large-scale transformation of IT support services. This role focuses on modernizing IT support operations, improving service delivery, and implementing a robust operating model aligned with ITIL best practices.

Key Responsibilities

  • Lead the transformation of IT support services using an iterative, value-driven approach.
  • Analyze the current support model and identify opportunities for optimization, automation, and process improvement.
  • Design and implement a Target Operating Model (TOM) with clearly defined roles, responsibilities, governance, and service levels.
  • Define business and technical requirements for Jira Service Management, including workflows, forms, CMDB integration, and knowledge management.
  • Drive change management initiatives to ensure successful adoption across stakeholders.
  • Develop and deliver training programs aligned with the new operating model and ITIL best practices.
  • Establish project governance, KPIs, dashboards, and continuous improvement plans.
  • Collaborate with cross-functional teams to ensure seamless implementation and service continuity.

Required Skills

  • IT Project Management
  • ITIL 4 Framework
  • Jira Service Management
  • Target Operating Model (TOM) Design
  • IT Service Management (ITSM)
  • Change Management
  • Service Catalog Management
  • CMDB & Asset Management
  • KPI & Performance Reporting
  • Stakeholder & Governance Management

Required Certifications

  • ITIL 4 Managing Professional (Mandatory)
  • PRINCE2 or equivalent Project Management certification (Mandatory)

What We're Looking For

  • Proven experience leading IT support transformation or ITSM projects.
  • Strong knowledge of ITIL processes and service management best practices.
  • Experience implementing or optimizing Jira Service Management environments.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to drive organizational change and manage resistance effectively.
  • Strong analytical mindset with a focus on delivering measurable business value.

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