Business Analyst - Marketing & CRM Expert - #54044

Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

Odoo Business Service department is looking for its future colleagues to help us achieve our mission: Leading the market by example and helping companies working in a more efficient way. You feel you are the perfect fit to participate to this challenge, check what you can expect from this job.

As Business Analyst, you will implement Odoo. You'll be in direct touch with the clients to help them with the good use of all Odoo Marketing apps. Therefore, you will analyze their needs, design the solution, configure their flows as well as deliver personal training sessions. You will be at the front seat to ensure the project is delivered on time and on budget. Basically, you will be responsible to deliver the best management solution to your customers! As a Business Consultant, you will also support the growth of our partner network. You will help & coach our partners, from all around the world, to implement their customers projects and to become Odoo Experts.

Besides, as a Marketing Expert , you will push the boundaries of mastery by specializing yourself in a cohesive set of apps, combining it with in-depth business knowledge. You will receive regular training to keep on increasing your proficiency in Odoo, both at a functional and technical level, as well as developing a clear understanding of the field realities in which you are going to operate during your projects.

With this double-hat, you will join our center of excellence aiming at supporting our business services, increasing our community knowledge and putting your application(s) on the map. Among other activities, you will:

• Be a reference point for the business analysts' team by supporting, coaching and training them;
• Collaborate with our Product Owners to transmit customer and partner feedback;
• Support our Sales and Marketing teams develop your apps reputation;
• Be highly involved in the Odoo Experience, our annual event;
• Develop new service offerings on top of the existing ones;
• And many more …

This role is challenging, but intellectually stimulating, and profoundly rewarding since you help our customers, partners and colleagues take the best advantage of our Marketing suite of apps. Despite the specialization, the diversity of missions makes everyday a different experience.

In the very first weeks, you will quickly get involved in your first projects receiving the support of more experienced colleagues, going through an onboarding of 4-6 months in our Quickstart team. You will progressively increase your level of autonomy but never forget that two heads are better than one! You won't have time to get bored as each project is different (industry, scope, etc.)

RESPONSIBILITIES

Project Management (60%) :

• Gaint trust of your customers
• Analyze client's marketing needs and define the right approach, using Odoo apps
• Implement the solution
• Configure the technical aspects
• Make your customer an Odoo Champion
• Follow the project and communicate about its statuts and tasks
• Organize and follow-up the Odoo implementations

Internal improvement (40%) :

• Support, coach and train other teams on Marketing tools
• Produce enlightening content
• Collaborate with the Product Owners
• Participate in sales and marketing activities
• Develop new business services

MUST HAVE

• 2-6 years of experience in the marketing field
• Experience with marketing automation tools (HubSpot, Mailchimp, ActiveCampaign, Marketo, etc.)
• Experience with CRM system
• Strong understanding of CRM and lead management processes
• Experience in software implementation or business process analysis is a plus
• Business-oriented and solution-driven
• Good communication/presentation skills
• Autonomous, assertive and proactive
• Fast learner with ability to multitask
• Fluent in French & English (or Dutch)
• Valid work permit for Belgium

NICE TO HAVE

• Additional language (Spanish,German, Dutch)
• University degree in Marketing, Business
• Experience in marketing performance analysis (KPIs, ROI, funnel metrics)
• Experience in customer segmentation and data analysis
• Odoo knowledge
• Presentation skills
• Affinity with the IT world
• Experience as a consultant

WHAT WE OFFER

• Salary Configurator A full-time position with attractive benefits.
• Exchange Program Apply to a similar position in a subsidiary of Odoo.
• Sponsored Events: Afterworks, BBQ, several team buildings, LAN parties, etc...
• Trainings 12 days / year, including 6 of your choice, for personal development.
• Sport Activity Play any sport with colleagues, the bill is covered
• Eat & Drink with the best company restaurant !