DUTCH MARKET REGULATORY OFFICER (LIEGE-BELGIUM) - #52859

The Regulatory officer dedicated to the Dutch Market oversees and coordinates the regulatory activities related to our Dutch online operations, for Circus.nl and 777.nl.
Operating at the intersection of regulatory and compliance matters, this role is central to ensuring the legal soundness and operational integrity of our activities on the Dutch market, in close collaboration with the Belgian headquarters, the NL compliance officer and local stakeholders.

YOUR ROLE
1. Regulatory - KSA relations, litigations and compliance

• Act as a key legal point of contact for the KSA, in close cooperation with the Group Regulatory team and Compliance ;
• Coordinate and support the maintenance and renewal of the Dutch gaming licenses, in close collaboration with the Group regulatory and legal teams, Compliance and external counsel ;
• Be responsible for the end-to-end management of all regulatory and statutory notification obligations towards the KSA under the Dutch Gambling Act, related regulations, licence conditions and KSA policies, including the assessment of notification triggers, internal coordination and evidence gathering, timely submission via the KSA portal, and the management of KSA feedback through to formal closure;
• Support internal stakeholders in understanding KSA expectations and translate them into concrete processes, documentation and controls;
• Monitor legal and regulatory developments affecting the Dutch online gambling market and proactively inform relevant teams;
• Provide legal advice on commercial initiatives (promotions, campaigns, partnerships), new projects or features and ensure that business decisions remain aligned with Dutch regulatory requirements and internal risk appetite;
Report and coordinate the management of the litigations to the Group (B2B, B2C and authorities).
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2. Legal Governance of Customer Support & Player complaints escalations

• Provide legal support to Compliance, Customer support, Responsible gaming for the NL market, in particular for:
• Escalated player complaints, especially those that may have a regulatory impact;
• Interpretation and application of terms & conditions, bonus rules and responsible gaming measures;
• Alignment of communication templates and procedures with legal and regulatory requirements.
• Work with Customer Support and Compliance to ensure that player-facing processes (KYC, responsible gaming, complaints handling, withdrawals, etc.) are consistent with regulations;
• Create and regularly update comprehensive internal guidelines for Dutch market Customer Support teams.

YOUR PROFILE

• Master’s degree in Dutch law with 3 to 5 years of relevant experience
• Fluency in Dutch and English, both written and spoken; French is a plus
• Solution- and result-oriented mindset
• Ability to perform in-depth and creative analysis to identify pragmatic solutions
• Strong team spirit combined with a healthy sense of autonomy
• Good command of IT tools such as Word, Excel and Outlook, as well as online communication software