Application Support Engineer Service - #52810

About Us :

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.

Find out more: www.itsgroup.com

About the Job :

Great assignments await you with our key account clients in rich and varied environments

Our client, a leading organization operating in a large-scale and critical infrastructure environment, is looking for a Medior to Senior Application Support Engineer to join its Data & Application Support team.

The team is responsible for deploying and supporting in-house developed applications in Acceptance and Production environments, mainly around Windows Server, IIS, SQL-based applications, and increasingly Linux RedHat environments.

The consultant will also contribute to application deployment architecture, second/third-line troubleshooting, technical documentation, Disaster Recovery Plans and Business Continuity activities.

As an Application Support Engineer, you will:

• Deploy and update in-house applications in Acceptance and Production environments.
• Support application environments mainly based on Windows Server, IIS and SQL.
• Work on application deployments and server setup for new applications.
• Provide 2nd and 3rd line troubleshooting for application and infrastructure-related incidents.
• Configure and support load balancing concepts, including F5 VIPs.
• Contribute to DRP and BCP documentation, validation and execution.
• Support shared technologies such as RabbitMQ, Redis, MongoDB or similar middleware.
• Monitor application health, logs, performance and system availability.
• Maintain operating and installation documentation.
• Collaborate with internal IT stakeholders and external technology partners.
• Participate in a 24/7 duty role rotation.
  
  
  

You have the following skills

Must-have

• Proven recent experience supporting applications on Linux RedHat.
• Strong expert-level experience with Windows Server 2012–2022.
• Good knowledge of IIS management and website/application deployments.
• Knowledge of PowerShell scripting.
• Experience with application deployment in Acceptance and Production environments.
• Good understanding of troubleshooting, monitoring, logs and system health.
• Knowledge of MS SQL.
• Understanding of firewalls, authentication, authorization and load balancing concepts.
• Knowledge of DevOps / CI-CD pipelines.
• Strong analytical mindset and customer-oriented attitude.
• Able to work independently and within a team.
• French or Dutch native level, with good understanding of the other national language.
• English required for documentation and international meetings.
• Driver’s license and availability for duty role.
  
  
  

Nice-to-have

• Knowledge of MongoDB, RabbitMQ, Redis Cache or Neo4J.
• Experience with F5 load balancing.
• Experience with DRP / BCP execution.
• Knowledge of monitoring tools.
• German is a plus.
  
  
  

Fourchette de salaire :

Salary conform to experience.

About You :

• You have at least 3 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL is a +
• You’re eager to learn, motivated and curious
• Let’s have a chat !
  
  
  

About the Process :

• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
• Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.
• Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!
  
  
  

Advantages :

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)
  
  
  

Extra advantages:

• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring!