Experienced Account Manager, Join Our Sales Team - #50602

Turn Great Relationships into Lasting Revenue.

We're growing rapidly and are looking for a commercially driven Account Manager to take ownership of our existing customer base. Reporting to our CCO, you'll sit at the heart of our go-to-market strategy — protecting and growing revenue by securing renewals and unlocking upsell opportunities across a portfolio of established accounts.

Your mission: Turn strong customer relationships into commercial results. You'll work closely with customers to understand their evolving needs, demonstrate the ongoing value of the CAS platform, and identify the right moments to expand the partnership — through timely renewals and well-positioned upsells and cross-sells.

If you're relationship-driven yet results-oriented, thrive on finding the right opportunity at the right time, and know how to close – let's talk!

What You'll Own

• Manage a portfolio of existing customer accounts with full accountability for renewal rates and revenue expansion.
• Drive timely contract renewals by building strong relationships, demonstrating ongoing value, and negotiating confidently.
• Identify and close upsell and cross-sell opportunities — spotting the right moment to introduce new features, modules, or services.
• Build trusted relationships with key stakeholders across your accounts — from day-to-day users to executive sponsors.
• Lead regular business reviews that communicate value, assess account health, and surface growth opportunities.
• Collaborate closely with Customer Success, Support, and Product to ensure customers achieve their goals and remain engaged.
• Monitor account signals proactively — addressing risk early and escalating where needed to protect retention.
• Feed structured customer insights back to internal teams to continuously sharpen our offering and value proposition.

What Makes You a Great Fit

• Degree in Business, Economics, or equivalent through experience.
• 3+ years of experience in account management, sales, or a related commercial role — preferably in SaaS or B2B technology.
• Proven track record of hitting renewal and expansion targets.
• A natural relationship-builder who earns trust quickly and maintains it over time.
• Commercially sharp — you know how to position value, handle objections, and close.
• Skilled at identifying decision-makers, mapping stakeholders, and navigating complex accounts.
• Organised and proactive, able to manage a large portfolio without losing sight of the details.
• Fluency in English and Dutch required; French, German, or other languages are a plus.
• Experience managing renewals or expansion revenue in a SaaS environment.
• Familiarity with CRM tools and a data-driven approach to account management.
• Based in Belgium.

Benefits

• High-Impact Work in a Growth Environment: Be part of a fast-scaling company where your expertise contributes directly to business success, innovation, and customer value.

• A Globally-Minded Team: Work together with talented professionals from diverse backgrounds and seniority levels, bringing a wide range of perspectives to drive better outcomes and make amazing things happen.
• A Culture of Ownership and Performance: Join a company that values initiative, clear communication, and results—within an open, supportive, and informal working culture.
• Work–Life Integration That Supports Productivity: We believe high performance and wellbeing go hand in hand. Our approach to work–life balance helps you stay focused, healthy, and engaged.
• Flexible Working to Drive Efficiency: Benefit from a hybrid working model that enables part-time remote work—designed to support both individual flexibility and team collaboration.
• Support for Smart, Sustainable Travel: Access a mobility budget that reimburses hybrid or fully electric vehicle use, aligning with both personal and environmental responsibility.
• A Strategically Located Workplace: Work from a modern, well-connected office near Mechelen train station—facilitating smooth commutes and seamless collaboration.

About the organisation

At Customs4trade (C4T), we are redefining the way businesses manage global trade. Our unique team of customs and trade experts, paired with top-tier technology engineers, has created CAS—an innovative SaaS solution that streamlines and automates end-to-end customs and trade operations.

CAS empowers businesses to optimise supply chain efficiency, accelerate time to market, unlock duty savings, and gain real-time strategic insights into their global trade activities. From import/export processes and special procedures to excise management, CAS enables smarter, faster, and more cost-effective trade. Additionally, our automated solutions ensure compliance.

As we continue to grow rapidly, we’re always looking for passionate, forward-thinking talent to join us. Together, with great people, bold ideas, and pioneering technology, we’re shaping the future of global trade.