Incident Management Specialist - #49590

Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers.

Orange Cyberdefense enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.

We are building a safer digital society, protecting individual and corporate freedom across geographies.

Some highlights:

Global Operations provides its international customers with Managed Services, Advanced Security Projects and Consultancy by our offices in Brussels Belgium, Kuala Lumpur Malaysia and Atlanta USA.

Ready to accept the technical challenge to monitor and maintain leading-edge and high-tech enterprise networks and security infrastructure.

• Our Incident & Change management team operates within our International Security Operations Centre, providing critical support to our global clients.

• We offer opportunities to develop cutting-edge certifications and training in cybersecurity and incident management.

• Join a dynamic environment where knowledge sharing is key, efforts are recognized, and professional growth is encouraged.

• Work with international clients and diverse teams around the world, contributing to high-impact security operations.

As an incident management specialist at Orange Cyberdefense:

You will play a pivotal role in ensuring the swift and efficient resolution of security incidents and operational requests. You will act as the central point of contact, coordinating efforts across technical teams and clients to minimize impact and maximize service quality. Your responsibilities include analyzing incidents, managing escalations, and driving resolution processes in a high-stakes environment.

Your mission will include:

• Managing and resolving incidents according to established processes, ensuring timely communication and follow-up.

• Creating, handling, and following up on incident requests notified via monitoring tools or directly by clients.

• Managing escalations to second and third-line support, ensuring SLA compliance.

• Handling day-to-day communication via calls, emails and ticketing tools within the Network and Security Operations Center (NSOC).

• Maintaining and updating the Configuration Management Database (CMDB) with accurate incident and change data.

• Contributing to continuous improvement initiatives and sharing knowledge across teams.

What we expect from you:

• Recent degree in an IT oriented field or 1 to 2 years of equivalent work experience

• Good communication skills and customer/user oriented, and able to work under pressure.

• Rigorous and ambitious, and eager to learn in a fast-changing environment.

• Good understanding of TCP/IP (protocols, routing, packet filtering, proxy)

• Professional working English, (and French / Dutch)

Here some bonus qualifications that could make you stand out:

• Experience in IT systems administration / support / configuration.

• First Experience in IT Security domains (Firewall, Antivirus, …)

• Certifications such as Cisco CCNA, ITIL 4, Network + or related.