Continuous Improvement Manager - #48475

The Continuous Service Improvement (CSI) Manager is a key contributor within the Procurement Growth & Integration team, driving procurement transformation, operational continuity, digital enablement, and data-driven decision-making across the organization.

The role focuses on optimizing the full Source-to-Contract and Procure-to-Pay landscape, ensuring alignment between procurement operations, business objectives, compliance requirements, and stakeholder expectations. The CSI Manager acts as a strategic bridge between procurement, finance, legal, operations, and external partners, ensuring continuity, governance, and scalable process efficiency.

Responsibilities extend beyond reporting and operational support into procurement intelligence, digital tooling adoption, tender governance, workflow automation, supplier lifecycle optimization, and change management. The role requires strong ownership in driving procurement maturity through data analytics, process redesign, KPI governance, and cross-functional collaboration.

The CSI Manager plays an active role in maintaining and evolving procurement ecosystems leveraging Oracle ERP, GEP Contract Management, BI environments, reporting automation tools, and digital procurement solutions. The position contributes directly to procurement transformation initiatives, ESG tracking, risk management reporting, compliance governance, and continuous improvement programs across the organization.

The Growth & Integration team acts as a central coordination and enablement function, serving as a Single Point of Contact for procurement operational excellence, stakeholder support, system integration, reporting governance, and process harmonization across the business.

Your responsibilities as Continuous Service Improvement Manager

• Deliver procurement analysis to support strategic decisions, translating complex data into clear business insights and executive communication.
• Own and improve procurement reporting, dashboards, and KPI governance, ensuring accuracy, consistency, and transparency.
• Lead or support procurement digitalization and automation initiatives to streamline workflows and improve scalability.
• Contribute to procurement transformation, including process redesign, tool integration, and change management across stakeholders.
• Develop and maintain procurement best practices, governance standards, and supporting tools and materials.
• Drive continuous improvement through structured analysis, stakeholder engagement, and performance monitoring.

Our ideal Continuous Service Improvement Manager has...

• University degree in Economics, Business Administration, Supply Chain, or Finance.
• Proven ability as a Business Analyst, translating complex needs into structured processes, insights, and data-driven improvements.
• Proven ability as a Project Manager, leading cross-functional initiatives end-to-end, managing stakeholders, timelines, and delivery under pressure.
• Continuous improvement mindset, consistently challenging existing practices and driving measurable operational and performance enhancements.
• Strong understanding of IT systems and enterprise applications (ERP, procurement, BI), with ability to interpret system logic, data flows, and translate business needs into system-enabled process improvements.
• Good understanding of Source-to-Contract, Procure-to-Pay, supplier lifecycle, tendering, contracting, and procurement governance.
• Solid understanding of procurement principles, market dynamics, and industry practices.
• Fluent in English; Dutch is a plus.

What do we offer

You will join a company that actively invests in you and aligns your work environment with your needs, enabling you to grow while maintaining a healthy work–life balance. What else?

• Plenty of opportunities to further develop your expertise. We encourage personal growth through internal mobility and extensive learning opportunities, while also giving you the option to slow down or eventually pursue a completely different path

• A varied role in which you deliver tangible results and make real impact

• A competitive gross monthly salary, supplemented with a comprehensive package of extra-legal benefits (meal vouchers, mobile phone, company car, hospitalization insurance, phone subscription, discounts on Telenet products, remote working, etc.)

• The pleasure of working with colleagues who are as passionate as you

Interested in applying? Great idea!

Looking for a job with substance and variety? Become a Continuous Service Improvement Manager at Telenet. Apply now!