Supervisor - Business Support - #47922

Logistics at full potential
Are you an experienced Supervisor, Business Support looking for a new challenge?
Due to expansion, we are recruiting! Join our new project at our site in Mechelen and be part of a dynamic and growing team
As a Supervisor Business Support, you will be responsible for the efficient daily operation of Business Support department, with a focus leading a team of customer service administrators and our quality and inventory team

• Leading a team of 5 direct and 10 indirect reports in a fast-paced environment
• Work Monday to Friday, office hours
• Fluent in English and Dutch is a plus
• You have strong customer engagement abilities
• Process and continuous improvement mindset
• Report to our Business Support Manager

What You Do on a Typical Day

As a Supervisor Business Support, you play a key role in ensuring exceptional customer service and operational efficiency. You maintain expert knowledge of customer service and inventory policies and procedures while driving strong customer engagement and delivering top service quality:

• With a proactive approach to problem-solving, you investigate and resolve complex or long-standing customer issues in a timely manner. You collaborate with managers and clients to identify and implement service improvements, ensuring continuous growth and efficiency.
• Your responsibilities also include overseeing daily and weekly reporting, optimizing department processes, and managing system upgrades or enhancements through coordination, analysis, and testing.
• As a supervisor, you focus on developing and coaching your team, ensuring they perform at their best.
• You set and achieve customer service KPIS, fostering a culture of excellence and continuous improvement.
• With a strong background in customer service expertise, process improvement, and efficiency, you play a vital role in enhancing both customer satisfaction and business performance.
• A solid knowledge of inventory processes and stock reconciliation procedures to ensure order fulfilment and avoid out of stocks
• Food Safety and hold procedures are crucial

What do you need to succeed at GXO?

• Multicultural Awareness - You have the ability to communicate with people from different cultural backgrounds.
• Bachelor’s degree in logistics, engineering, supply chain management, or business administration, alternatively experience
• 3-4 years’ experience within a similar business support supervisor role or an experienced team leader ready to take the next step
• Fluent in English and Dutch is a plus
• Customer engagement and strong motivational expertise
• Strong communication skills
• Prioritization skills

What We Offer You

• Market-based salary, fits your knowledge and experience
• A dynamic organization, in which space for ownership and development are central
• In charge of your own success and the necessary support in your development

Unlock the potential of your future!

Your work environment
Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).
Want to know more about GXO Logistics? Watch the video below or visit our website gxo.com
https://www.youtube.com/watch?v=3P7NC8gl3bg
In short, this is the next place you want to work!
For more information, please contact Debbie Haywood. Corporate Recruiter, she/her can be reached by email [email protected]
Interested?
Apply via the button and leave your recent CV
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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.