IT Support Engineer On-site/Mobile - #47705

ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first of all, it's about people.

#winningtogether

Computacenter Belgium is always looking for IT SUPPORT ENGINEERS (mobile/onsite)

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience?

If so, then we would like to discuss your next career move!

We are always looking for IT Support Engineers to join our dynamic Technical Resource Group Team. You can choose to have different assignments at different locations with several of our customers or you can be fixed based at one of our key customers*.

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support
• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Organizing, analyzing and handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new and repaired hardware
• Staging laptops and PC's with SCCM
• Windows 10 troubleshooting
• Preparation of conference rooms and management meetings
• Physical installation of cabling, monitors, dockings, pc's, printers,...

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Previous knowledge of Microsoft Applications
• Previous experience of supporting Mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
• Previous experience working in a corporate IT environment is an asset
• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on
• Very good communication skills, both verbal and written in English and good command of Dutch and/or French
• A valid driver's license B

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment.

Here's what you can expect working at Computacenter :

• An attractive salary package with extra benefits
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc.
• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
• The opportunity to work for a company that truly values people & listens

About Us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues in Belgium we are at a size that enables us to care for each other and our customers, whilst benefiting from being part of a large international business with global reach.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.