Service Operations Coordinatior - #47079

About Corilus

Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.

We are now at an inflection point. Following the acquisition of Sofia Dévelopement in France and backed by PSG and Rivean Capital, we are consolidating our portfolio into a unified, AI-native platform that will redefine clinical software across Belgium and France.

We are looking for builders - people who see the gap between what healthcare software is today and what it could be, and who want to close it.

About the Role

As a Service Operations Coordinator, you will join a team of 7 motivated colleagues and play a key coordinating role across the entire Service Operations department. You will ensure smooth day to day operations by managing planning, coordinating customer installations and trainings, handling purchasing activities, and supporting the onboarding of new customers.

You will act as a central point between customers, engineers, suppliers, and internal teams, ensuring efficient operations, high service quality, and a seamless customer experience.

Challenge

In this role, no two days are the same. You will be responsible for coordinating the planning of Service Operations Engineers while balancing customer priorities, SLAs, delivery timelines, and operational efficiency.

You will:

• Schedule interventions, installations, and software trainings

• Coordinate hardware deliveries and engineer availability

• Communicate planning and assignments clearly to engineers

• Purchase hardware components and negotiate with suppliers

• Monitor stock levels and supplier performance

• Support the onboarding of new customers by creating tenants and user accounts

• Work closely with sales, operations, and technical teams to ensure smooth execution and customer satisfaction

You thrive in an environment where organization, structure, communication, and problem solving are essential.

Profile

• You are highly organized and enjoy bringing structure to complex situations

• You remain calm under pressure and can efficiently manage changing priorities

• You have a proactive and solution oriented mindset

• You communicate clearly and professionally, both internally and externally

• You are customer focused and enjoy thinking along with customer needs

• You work accurately and have strong attention to detail

• You enjoy collaborating with different stakeholders while also being able to work independently

• You are eager to learn and quickly adapt to new systems and processes

• You speak fluent Dutch and French, with a solid knowledge of English

• Experience in planning, operations coordination, administration, purchasing, or customer support is a strong plus

What we offer

• A challenging role in a socially relevant sector with a mix of project work, presales, and specialist support.

• Training opportunities and room to further develop your expertise, including specialization in medical IT environments.

• A collegial team where collaboration and knowledge sharing are key.

• An attractive salary package aligned with your experience and responsibilities, complemented by extra-legal benefits including a company car and fuel card, hospitalization insurance, group insurance, and additional ambulatory care insurance.